IN THIS ISSUE:

>Outlook for 2009: Who knows?

>Internet and email on Delta flights, oh my!

>AirTran picks a new city

>ATL Airport authorities issue resolutions for '09

>Delta cuts capacity on Shuttle routes

>Delta announces flights between LAX and Sydney, Australia!

>Salt Lake City tops in on-time. Newark's on the bottom

>AirTran to begin expiring elites

>Nifty new way to track award availability

>IRS announces new driving rate

>Hertz does the wrong thing re: refueling gouge

>Fun YouTube video at the end!

ATTENTION MAC USERS: We are aware of certain formatting issues that are affecting the text layout below. Please bear with us as we try to figure out what is going on. You can still read everything, but it might appear red, bold, underlined, etc. If anyone out there can help us with this issue, we are all ears!


OUTLOOK? What a wild ride 2008 has been! Last January we were wondering whether or not a recession was brewing; in July and August we watched fuel prices and airline fares/fees skyrocket. October brought a worldwide financial meltdown. In November and December we’ve watched fuel prices plummet to new lows and have been surprised that holiday airfares ended up on par with last year.  This week we are moaning and groaning at winter storms and gross operational failures for airlines during the peak winter holiday season-- but that's on the heels of a general improvement in on-time performance as airlines continue to trim schedules. Hotel rates, which have been creeping up to astronomical levels in recent years are finally flattening in some cities and nose-diving in others. Looking into January, advance bookings are WAY down resulting in DEEP discounting…the likes we’ve not seen since the winter after 9/11. And the jury is still out on whether or not consumers are going to take the bargain bait as they worry about job security, retirement accounts and the value of their homes. Who knows where this bumpy ride is going to take us in 2009?  Let us know what you think and we'll post your predictions for the New Year in the next issue!

AIRLINE NEWS  

IN-FLIGHT WI-FI ON DELTA. In mid-December, Delta rolled out on-board Wi-Fi service on six MD-88 aircraft flying mostly NE shuttle routes and one 757 flying throughout its domestic system. (Look for the “Wi-Fi Hotspot” decal next to the plane door as you board.) In-flight Wi-Fi offers high-speed connections to the internet (and email) using your laptop or PDA. To launch the service, Delta is offering it free through Dec 31 of 2008. After that, you’ll pay from $10 to $13, depending on the length of your flight. Throughout 2009, Delta will continue to add in-flight Internet across its entire domestic fleet, first on MD-88, MD-90, Boeing 757 and Boeing 737 aircraft, expanding to the remaining domestic fleet of Boeing 767-300 aircraft by late 2009. We are skeptical about the enormity of this task, but are hopeful Delta will do what it says. 

AIRTRAN TO BRANSON. AirTran has added popular Branson, MO as its newest nonstop destination from Atlanta. This will be AirTran's only "monopoly" route out of ATL-- one where is does not compete with Delta. Here’s how its Chamber of Commerce describes the southwestern Missouri town, which is closer to Tulsa than St Louis: “Truly a remarkable, all-American vacation destination, Branson has 52 live performance theaters, three pristine lakes, 12 championship golf courses, an international award-winning theme park, dozens of attractions and museums, shopping galore, a full range of dining options, and a host of hotels, motels, resorts and meeting and conference facilities.” 

BAD IDEA MADE GOOD. After an onslaught of bad PR and outrage from it’s best customers, Delta did the right thing and reverted back to it’s original Preferred Seat program which offers Medallion level members unrestricted access to preferred coach seats. (Delta had tried to impose Northwest’s Coach Choice seating program which would have diluted Medallion’s ability to claim, free of charge, certain coach seats near exits, bulkheads and at the front of the cabin.)

AIRTRAN ADDS BAG FEES. AirTran has followed the lead of most major carriers and now charges $15 for the first checked bag and $25 for the second. Elite and business class passengers are excepted. Now all major airlines except Southwest charge for checked baggage.  The Dallas Morning News points out that AirTran could generate an additional $90 million per year with this new ancillary fee.

AIRTRAN’S PROBLEM AT LGA. While New Yorkers were reveling at the thought of Southwest Airlines making inroads at La Guardia airport when the carrier recently acquired 14 take off and landing slots there, AirTran execs were quietly freaking out. You see, AirTran has been leasing slots at La Guardia for years from the recently dissolved ATA Airlines. Those slots are now owned by Southwest, which may or may not choose to extend AirTran’s lease on the slots. While loss of slots is unlikely to affect ATL-LGA flights, nonstops between NY cities in Florida or Milwaukee could be affected. Stay tuned. We still have a hunch that something’s going on between AirTran and Southwest… 

DON'T GET TRIPPED UP BY THE MASTERS: APRIL 6-12. Every Spring, unsuspecting business travelers are surprised by the lack of seats, rental cars and everything else as the sporting world files into Georgia for the Masters Golf Tournament. To accommodate the flood, Delta will add more than 7,000 seats for travel between Augusta and Atlanta, as well as daily service between Augusta and New York's LaGuardia Airport and peak-day service between Augusta and New York's Kennedy International.

BYE BYE BILOXI. AirTran will pull out of the ATL-Biloxi market on Jan 5 due to the expiration of the contract the airline had with casinos there. With Delta offering the only non-stops from ATL, gambling junketeers should expect steep fare increases.

MORE CUTS AT NYC-STEWART AIRPORT. Delta will cut one of its two daily flights from Stewart Airport (northern edge of metropolitan NYC area) to Atlanta in early March. The cut in Delta flights to Atlanta comes on the heels of AirTran's departure from Stewart in September. AirTran flew twice a day to Atlanta.

ON TIME MORE OFTEN. With cutbacks in capacity, air traffic has declined, ushering in a period of some of the best on time performance in recent memory (Except for the recent holiday travel/bad weather meltdown). DOT statistics for October reveal overall on-time performance at 86 percent. (That’s a five-year high.) Flight cancellations are down 50 percent compared to last year and even the number of lost or mishandled bags dropped by a third compared to Oct 2007. 

LOST BAGGAGE MAX=$3300. The DOT has increased the maximum amount airlines must pay those whose baggage is lost or damaged to $3300 per passenger. Note that this is the MAXIMUM liability for airlines…it’s unlikely that they’ll ever pay that amount to anyone since they waive responsibility for almost anything of value, except clothing.  

INCREDIBLE SHRINKING AIRLINES. Delta will shrink its systemwide capacity in 2009 by another 6 to 8 percent - including a reduction of 8 to10 percent in domestic capacity and 3 to 5 percent on international routes. That would bring Delta's total shrinkage over two years to almost 20 percent. AirTran is likely to cut capacity by 3 to 7 percent in 2009.  

SHUTTLE CHANGE. Delta will switch out MD-88 jets with newer but smaller Embraer E-175 regional jets on its Washington (DCA) – New York (LGA) Shuttle flights starting in January. The Embraer jets have just 76 seats (12 first class) compared to 142 (14 in first) on the MD-88.  For now, Delta’s sticking with the MD-88 on Shuttle flights between NY and Boston.  

SIGNS OF THE TIMES. As consumer confidence reached historic lows in October, the volume of visitors to travel web sites declined 14 percent, year over year according to ComScore Inc. Web traffic fell for nearly every major airline site. Web traffic at Expedia.com plunged 25 percent while Travelocity.com and Orbitz.com saw 16 percent and 23 percent drops, respectively. 

AIRTRAN HELPS COLUMBUS, OH--POST SKYBUS. Remember Skybus? One of the many airline casualties this year. It offered dirt cheap rates and a la carte fees for everything. When it shut down, it left a gaping hole that has been partially filled by AirTran. Starting in Dec, AirTran offers roundtrip nonstop flights between Port Columbus International Airport and Atlanta, Orlando, and Ft. Myers.


 

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AIRPORT NEWS 

WHAT TO EXPECT FROM ATL IN 2009. Atlanta Airport authorities recently announced a handful of resolutions for 2009. Among them: A re-designed web site (we say much needed and long overdue). Improved security screening (we'd say it's already pretty good--there were no waits of significance over Thanksgiving and only one big snafu during Christmas week). More than 70 new shops such as Lacoste, Brooks Brothers, Mori Luggage and Sean John(not a good time for new retail, but hey, it's the airport and we are captive). Opening of the new consolidated car rental facility (CONRAC) in November (shiny new people mover cars have just arrived by ship from Japan and everything looks on sked).

AIRPORT ON TIME BEST/WORST. #1 Salt Lake City (SLC) is hard to beat this year and again posting the best overall on-time performance rating again in among major North American airports with 90.35% of its flights arriving within 15 minutes of their schedules. No other major North American airport performed above the 90% mark. Rounding out the top five were:

    *#2 Oakland (OAK) at 88.39%

    *#3 Chicago (Midway) at 87.94%

    *#4 Detroit (DTW) at 87.52%

    *#5 Phoenix (PHX) at 87.49%

#40 Newark (EWR) had the worst on-time performance among the 40 busiest North American airports in November with on 65.55% of its flights arriving on time and over 17% delayed by 45 minutes or more. Others in the bottom five included:

    *#39 Las Vegas (LAS) at 75.48%

    *#38 Philadelphia (PHL) at 72.32%

    *#37 New York (JFK) at 71.96%

    *#36 Mexico City (MEX) at 70.89%

(This info comes from our favorite site when it comes to tracking airline on-time performance: www.flightstats.com

TRAIN FROM DC TO DULLES? From USA TODAY's Airport Check-in column: "Federal officials have approved a plan to extend Washington, D.C.'s Metrorail system 23 miles to Washington Dulles International.” Don’t go thinking that LOOOONG bus or taxi ride to DC is going away any time soon…The multi-billion-dollar project is not expected to reach Dulles until 2015.  

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INTERESTING SNIPPET

TRAVEL BIZ TAKING A BREAK FROM GROWTH. Real spending on travel and tourism turned down sharply in the third quarter of 2008, decreasing at an annual rate of 8.1 percent—the largest decline since 2001.

·         Passenger air transportation led the downturn—decreasing 20.4 percent in the third quarter after decreasing 18.7 percent in the second.

·         Spending on accommodations fell 3 percent in the third quarter after a strong 19.5 percent increase in the second. Hotel occupancy fell and room rates rose as hotels eliminated discounts intended to boost demand.

Looking at the graph below, you can see how much tourism spending has increased in recent years, and while it’s fallen off in the last quarter, we are still way ahead of where we were just two years ago.

 


 

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FREQUENT FLYER NEWS 

ELITE CHANGES AT AIRTRAN. AirTran has added new software that will track elite status. Starting in ’09, if you don’t fly 20 segments in 90 days, or 50 segments in a year, you’ll lose your elite status. Elite Expiration Details here

NIFTY NEW WAY TO TRACK AWARD SEAT AVAILABILITY. Last year, yapta.com came onto the travel scene with an airline booking site that would monitor your fare after you bought the ticket, and let you know if you qualified for a refund if the price decreased. But recently, they’ve added a much more valuable e-mail alert service that will monitor the number of miles required for award seats on specific routes. Just go to www.yapta.com and sign up. Then do an online search for airfare, and they click the “include award tickets” box and yapta will send an email alert if award seats open up or if the number of miles required for the trip declines. Nifty neato!

SKYMILES+WORLDPERKS. Delta seems to be making all the right moves as it merges SkyMiles with Northwest’s WorldPerks program. First off, SkyMiles members will once again have the ability to earn Medallion status based on segments flown. (30 segments for silver, 60 for gold, 100 for platinum.) In the last month or so, it’s announced the ability to transfer miles between SkyMiles and WorldPerks accounts in early 2009 and the ability to receive complimentary upgrades on both. Plus, Delta says that members of both programs will continue to earn a minimum of 500 MQMs and base miles per flight, making Delta the only major airline to maintain this minimum for all customers.  Full integration/merger of the two programs is expected in late 2009.  

BIG MEDALLION PROGRAM CHANGES COMING? The Minneapolis Star-Tribune recently quoted Delta officials as saying the carrier will introduce a new elite program effective in January 2010 with "new sets of benefits and new elite qualification parameters." 

6X MILES. Hilton HHonors members who book and stay two or more consecutive nights at any participating Hilton Family hotel between Dec. 1 and Feb. 28, 2009 can sextuple their SkyMiles or HHonors points. Details and registration here: www.HiltonHHonors.com/sixtimesthemiles  

ARE WE LOSING OUR PASSION? There’s an excellent article in the WSJ that examines something we’ve been battling with over the last few years…. we are simply losing our passion for frequent flyer programs. Why isn’t it as fun anymore? Here’s a clip from the article: “The percentage of online buyers who say they are loyal to particular travel companies fell to 25% this year from 31% in 2006, according to a recent Forrester Research Inc. survey. Customer loyalty for airlines, whose mileage programs once often swayed ticket-buying decisions, are worse than for hotels and cruise lines. And travelers buy tickets based on price and schedule more than ever instead of choosing to fly a particular airline. ‘Airlines are shooting themselves in the foot,’ says Henry Harteveldt, Forrester's principal analyst for airlines and travel. ‘Their loyalty programs are just not worth what they once were to consumers.’” (full story, WSJ subscription required) What do YOU think? Have you lost your passion for frequent flyer programs? LET US KNOW.

BUYING INTO ELITE. United is now allowing non-elite members to pay $25 each way to get elite level line-breaking benefits at check-in, security screening and boarding. Similarly, Priority Club Gold membership is available for purchase ($50), too, which offers 10% more points for each stay, priority check in, a special member services number and better recognition (and maybe more likely upgrades?) at check in at Intercontinental, Holiday Inn, Crowne Plaza, StayBridge Suites and others in the IHG chain.  

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DID YOU KNOW… 

THE FIVE CHEAPEST TIMES OF YEAR TO TRAVEL. Check out TICKET editor Chris McGinnis’s new blog for Best Western International and you’ll learn how to use timing to get the most bang out of your business travel bucks! See it here: Youmustbetrippin.com  


INTERNATIONAL  

DELTA DIVES DOWN UNDER. Finally! Delta has announced new non-stop Boeing 777 flights between LAX and Sydney, Australia starting July 1, 2009. Delta’s release boasts, “With the addition of Sydney, Delta will become the only U.S. airline to fly to six continents, enhancing its position as the premier global airline.” We checked SkyMiles redemptions for trips down under in July (low season…July is winter in Australia) and found coach round trips at 145,000 miles, most business class seats going for 195,000 miles (but a handful of deeply discounted business class seats for 150,000 miles.) Bonuses: Delta says it will employ its new fully flat business class seat on the route. Plus, the U.S. dollar has strengthened remarkably against the Australian dollar making trips much more affordable than in recent years.  

DELTA PLANE CHANGES. Now that Delta has merged with Northwest making it the world’s largest carrier, CEO Richard Anderson is saying that it will no longer be an exclusively Boeing operation. "Delta will be an opportunistic purchaser of airplanes, and that will include both Boeing and Airbus," he said in the Seattle Post-Intelligencer. "Given our size, the breadth of our network and the variety of places that we fly, we will be customers for all the major suppliers." Speaking of Delta planes, the carrier recently slapped its livery on a Northwest 747, which will begin flying nonstop between ATL and Tokyo-Narita starting on May 4.

 Delta_E_20081212173043.jpg

DELTA ADJUSTS ATL-LONDON SKEDS. TICKET reader S. Gaskins noticed some funny business when booking winter flights from ATL to London and asked if we could get to the bottom of the changes. Here’s what we got from Delta: “We have reduced the second daily Atlanta-to-Gatwick flight in January and February to adjust to seasonal demand.  We will continue to operate once daily to Gatwick from Atlanta (the 5:35 p.m. departure) and once daily to Heathrow (the 10:45 p.m. departure).   Delta remains committed to the London market but is making adjustments to our winter schedules to trim frequencies where warranted while maintaining our broad global scope.  We will re-adjust schedules before the peak summer season. Also, of note, on certain dates this winter when the 8:10 p.m. flight to Gatwick already had high customer bookings, we will continue to operate on those select dates.” 

DELTA TO BRING SOME LIGHT INTO THE HEART OF DARKNESS. Delta’s moving into the African market in a big way, announcing new flights between ATL and Nairobi, Kenya; Cape Town, South Africa; Monrovia, Liberia; Abuja, Nigeria; Luanda, Angola; and Malabo, Equatorial Guinea. In addition to the ATL flights, it is adding a Kennedy-Lagos nonstop and an Atlanta-Johannesburg nonstop. These are very light routes--- none are daily…most are one or twice weekly using smaller 757-ERs with international configurations.

NEW JET LAG CURE? CNN.com reports that help may be on the way in the form of a new drug that has proved successful in resetting the body's natural sleep rhythms. In two clinical trials, the drug tasimelteon helped volunteers whose sleep pattern had been delayed by five hours to fall asleep quicker and to sleep for longer. The drug mimics the effects of melatonin. Melatonin is a naturally occurring hormone in humans that regulates the circadian rhythm, or the natural human clock, that is partly controlled by daylight. (full story) 


 

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THE TASTE OF THE TICKET. Umm. Yumm. "I ordered the crawfish, spinach and Gouda stuffed chicken breast, which came with a heaping pile of braised greens and was topped with natural jus ($21).  I was pleasantly surprised at how subtle the flavor of the crawfish was when mixed with the spinach and Gouda." Want to hear more? Then check out the latest dispatch from our fearless taste-tester in THE TASTE OF THE TICKET!   

DID YOU KNOW....that THE TASTE OF THE TICKET is one of the most popular elements of THE TICKET newsletter-- thousands of readers check it out every month!


MISCELLANEA 

NEW IRS DRIVING RATE. Owing to the recent dramatic decline in the cost of gasoline, the IRS has reduced the per mile deduction for use of your personal vehicle for business from 58.5 cents to 55 cents. Many companies use the IRS figure as the amount for which they will reimburse employees for the use of their personal vehicles.

HERTZ BACKTRACKS ON POPULAR POLICY. Maybe it’s a sign of the times when companies lauded for doing the right thing turn around and revert to anti-consumer practices. Such is the case with Hertz. Earlier this year, Hertz earned lots of goodwill and PR points when it changed its re-fueling policy. Instead of the standard industry gouge of charging customers who did not fill up their cars a whopping $7 or $8 per gallon, Hertz came up with a better plan. They said they’d only charge customers a single fee of $7 plus the local market rate per gallon to refill the tank. In early December, Hertz quietly nixed this plan and reverted to the old, standard gouge. Bah, Humbug Hertz.  

CAR RENTAL CUTBACKS? USA Today reports that the economic slump has hit the car rental industry. Business travelers say they're receiving cars with more miles on their odometers and less maintenance. They also say rates are rising, and there's less staff to handle check-in and checkout. (full story)

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MAILBAG:

CUSTOMER SERVICE CALL OUT. Long-time TICKET reader Rupert Barkoff has announced that he is collecting stories about good and bad customer service.  He is hoping to collect some 1000 stories for a book that he’s writing on the subject and has asked THE TICKET to help him with this task. Stories about airlines and hotels are welcome, as are stories about any other industry sector. For more information, go to www.anecdatabook.com.

PLAT UPGRADE HASSLES. Is anyone else reporting difficulties redeeming systemwide Platinum upgrade certificates? The year is almost out and I have had zero luck at using my three roundtrip certs. Classic example: I am flying to Paris in October and I have called several times to use them. They refuse to allow me to use them in either direction even with wide availability in business class. Their suggestion?  Buy an upgradable fare @ $2600 and pray that they allow the upgrade at the last minute. The basic economy fare is $1,000. So, they want me to place a $1600 bet that I will get a last minute upgrade. What happens if I don’t get an upgrade? Then I just paid an extra $1600 for the same economy seat. I am sorry……… Delta Business Elite is just not that great, particularly versus Singapore, Cathay or even BA.  Delta sure knows how to treat their “valued” Platinum customers. –G Seminara

NOT SO CLEAR. We've been reading a lot about the CLEAR security system and its benefits, but all of the writing I have seen has failed to mention how it truly speeds things up.  Yes, there is a lot about fingerprint or retinal scans and background checks, but if these merely replace the lady sitting in the chair looking at your driver's license, this is not de-bottlenecking.  …  I'm afraid this whole CLEAR thing is a scam to collect $128 per year and put you through a "toll lane" whose only advantage is fewer people passing per minute per line.  That is not technology...it is tax. As a road warrior I'm interested in being cleared up. --J. Tausche 

VERY CLEAR. I bought my CLEAR card in anticipation of the move to Atlanta.  I don’t regret it.  Why? I get access to about 20 other typically screwed up airports. The new South Security Lanes have an interesting downside- they feed into the Escalators at the T-Gates.  AND there flow is often too heavy for the Escalators to take on- so there is a walking line up going downstairs. CLEAR is reliable and consistent.  One less thing to worry about in this day and age! --P. Bush

DON’T FORGET ABOUT RALEIGH. One thing left off your recent blurb about new airports. RDU has opened a new terminal, the first one to open since post 9/11 in the U.S. It is a beauty…everyone should come to Raleigh to experience the terminal and maybe stay for some UNC, Duke, NC State Basketball games!!!! – B Meyer 

KUDOS TO AIRTRAN. I am sitting at my gate awaiting return to ATL and gate agent makes announcement asking everyone to double check their baggage claim checks to insure they are correctly displaying their final destination. He explained that they had some new employees at the ticket counter who may have inadvertently issued incorrect claim tags. He then offered $25.00 OFF COUPON ON YOUR NEXT AIRTRAN FLIGHT! That's is smart customer service. I also want to mention he came around and spoke with all the passengers to make sure they heard and understood. AND....With a smile and a professional, customer service oriented attitude. –L. Heidt, a Tran Head from way back  

NEW MARRIOTT POINT STRUCTURE: What you didn't mention about the new Marriott system was that it takes a lot more points for your stays. For example, at present, a 7 night stay in a Category 5 hotel requires 115K points. Effective 1/15/09, the same 7 night stay in a Category 5 hotel will cost you 150K points, 35K more than previously! Even if you stay for 10 nights (to take advantage of 2 free 5th nights), under the new system you pay 200K points, instead of 180K presently, 20K more! Better book Spring Break and Summer Vacation before 1/15/09!-- F Fricks

HYPNOTIC SCENE AT ATL. Thanks to TICKET reader Bob Sabin for this super cool view of air traffic into and out of ATL. Very interesting to watch the patterns change as the clock ticks. http://www.youtube.com/watch?v=tFl_u9kIk6c&feature=related

 

GOT A COMMENT, TIP OR ADVICE YOU'D LIKE TO SHARE? Email us and it could end up in a future issue of THE TICKET! Send yours to ticketatl@travelskills.com. Thanks!

 

 


 

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now back to our regular programming . . .


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